Problems watching the videos

If you are experiencing buffering issues whilst trying to watch a video on Sonic Academy you can try resolving this by having a look at our checklist.


- Is your internet connection fast enough?

We recommend an internet connection of at least 5Mbps in order to view our video tutorials - If you are using a mobile data plan or a slower internet connection to access the videos then you may need to upgrade your service to have a better viewing experience.


- Are you downloading anything else whilst trying to watch the videos?

Please ensure you are not downloading or streaming from other sites whilst trying to watch the videos. This will have an effect on the quality of service you are receiving from our servers.


- Are you running the most up-to-date version of your browser?

Please update your browser to the latest release - we recommend Firefox or Google Chrome


If you are still experiencing issues, please use the Email Us button on the right-hand side of this page to contact us. 

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