If you are receiving a transaction error when trying to make a purchase on the site, this can be due to a number of factors listed below:
- the card details or CVV number are incorrectly entered
- the Postal Code / ZIP Code are incorrectly entered
If the transaction still fails
- A temporary block has been placed on the transaction by your bank - this may resolve itself after a short time if you try again
- A permanent block has been placed on the transaction by your bank as a security measure for an international purchase - It is best that you call your bank and they can remove the block there and then.
If your bank have not placed a block on the card and you can confirm your details are correct, please Submit A Request using the link below or at the top of the page
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